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Call us for all your car needs! 919-872-9459

CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Car Care Aware

Testimonials

  • Honest and reliable and all of the staff are knowledgeable.
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  • You can trust these guys for diagnostics, replacement and repair!
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  • Excellent place to get your car fixed!! Eric and Team did a fantastic job on my Saab 9-7x.
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  • I've been a Patterson Performance customer for almost 10 years and have never been happier with a mechanic before. His team is friendly, honest, helpful and very knowledgeable.
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  • They know cars, honest, don't try and sell you things you don't need. Friendly reliable service. Customer for 7 years highly recommend.
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  • I have had Eric work on my vehicles on four different occasions over the past three years and he has treated me exceptionally well and very, very fairly. None of his work has had to be redone or "tweaked" after the fact and the charges were extremely reasonable. Not only was his work terrific but he and Kathy could not have been more gracious. I highly recommend Paterson Performance.
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  • We have used Patterson Performance for our vehicles for many years. We are very pleased with the service, professionalism, honesty and knowledge we encounter every time we have our cars serviced or repaired. We have referred our friends and neighbors and they too have stayed true customers.
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  • Best place to get your Saab serviced. The best because Eric does not give you a hard time about owning a Saab. He understands the passion of loving a true vehicle that rides, handles and performs to its best abilities. He knows your car better than you do!
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  • Fantastic shop, the only place I will ever bring my Saab from here on out if/when it needs repairs. Smart mechanics, courteous staff, quick turn-around time, and Zero pressure/hard sell when I couldn't afford all the repairs they noted the car would need in the future!
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  • Eric is the best. He's a true mechanic -- not dependent on, on-board diagnostic computers to tell him what's wrong. And he goes the extra mile to make sure any problems get fixed, regardless of difficulty. We take him tough repair cases that stump even factory authorized dealers & specialty shops -- e.g., an exotic foreign-brand power convertible top that interior and body specialists could not get working. We have not found an automobile repair problem he could not solve.
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