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Call us for all your car needs! 919-872-9459

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Car Care Aware

Testimonials

  • Honest and reliable and all of the staff are knowledgeable.
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  • You can trust these guys for diagnostics, replacement and repair!
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  • Excellent place to get your car fixed!! Eric and Team did a fantastic job on my Saab 9-7x.
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  • I've been a Patterson Performance customer for almost 10 years and have never been happier with a mechanic before. His team is friendly, honest, helpful and very knowledgeable.
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  • They know cars, honest, don't try and sell you things you don't need. Friendly reliable service. Customer for 7 years highly recommend.
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  • I have had Eric work on my vehicles on four different occasions over the past three years and he has treated me exceptionally well and very, very fairly. None of his work has had to be redone or "tweaked" after the fact and the charges were extremely reasonable. Not only was his work terrific but he and Kathy could not have been more gracious. I highly recommend Paterson Performance.
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  • We have used Patterson Performance for our vehicles for many years. We are very pleased with the service, professionalism, honesty and knowledge we encounter every time we have our cars serviced or repaired. We have referred our friends and neighbors and they too have stayed true customers.
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  • Best place to get your Saab serviced. The best because Eric does not give you a hard time about owning a Saab. He understands the passion of loving a true vehicle that rides, handles and performs to its best abilities. He knows your car better than you do!
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  • Fantastic shop, the only place I will ever bring my Saab from here on out if/when it needs repairs. Smart mechanics, courteous staff, quick turn-around time, and Zero pressure/hard sell when I couldn't afford all the repairs they noted the car would need in the future!
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  • Eric is the best. He's a true mechanic -- not dependent on, on-board diagnostic computers to tell him what's wrong. And he goes the extra mile to make sure any problems get fixed, regardless of difficulty. We take him tough repair cases that stump even factory authorized dealers & specialty shops -- e.g., an exotic foreign-brand power convertible top that interior and body specialists could not get working. We have not found an automobile repair problem he could not solve.
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