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Call us for all your car needs! 919-872-9459

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 919-872-9459 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Car Care Aware

Testimonials

  • Honest and reliable and all of the staff are knowledgeable.
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  • You can trust these guys for diagnostics, replacement and repair!
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  • Excellent place to get your car fixed!! Eric and Team did a fantastic job on my Saab 9-7x.
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  • I've been a Patterson Performance customer for almost 10 years and have never been happier with a mechanic before. His team is friendly, honest, helpful and very knowledgeable.
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  • They know cars, honest, don't try and sell you things you don't need. Friendly reliable service. Customer for 7 years highly recommend.
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  • I have had Eric work on my vehicles on four different occasions over the past three years and he has treated me exceptionally well and very, very fairly. None of his work has had to be redone or "tweaked" after the fact and the charges were extremely reasonable. Not only was his work terrific but he and Kathy could not have been more gracious. I highly recommend Paterson Performance.
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  • We have used Patterson Performance for our vehicles for many years. We are very pleased with the service, professionalism, honesty and knowledge we encounter every time we have our cars serviced or repaired. We have referred our friends and neighbors and they too have stayed true customers.
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  • Best place to get your Saab serviced. The best because Eric does not give you a hard time about owning a Saab. He understands the passion of loving a true vehicle that rides, handles and performs to its best abilities. He knows your car better than you do!
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  • Fantastic shop, the only place I will ever bring my Saab from here on out if/when it needs repairs. Smart mechanics, courteous staff, quick turn-around time, and Zero pressure/hard sell when I couldn't afford all the repairs they noted the car would need in the future!
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  • Eric is the best. He's a true mechanic -- not dependent on, on-board diagnostic computers to tell him what's wrong. And he goes the extra mile to make sure any problems get fixed, regardless of difficulty. We take him tough repair cases that stump even factory authorized dealers & specialty shops -- e.g., an exotic foreign-brand power convertible top that interior and body specialists could not get working. We have not found an automobile repair problem he could not solve.
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